Refund Policy

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Thank you for shopping at fokses.shop. We want you to be satisfied with your purchase. Please read our Refund Policy carefully.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order ID or invoice) is required

Certain items may be non-returnable, including:

  • Items on sale or clearance

  • Gift cards

  • Personal care or hygiene products (if applicable)

2. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • Refunds will be issued to the original method of payment

Shipping charges are non-refundable.

3. Replacement / Exchange

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrect item sent

To request a replacement, contact us within 48 hours of delivery with photos or videos as proof.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for items lost during return shipping

5. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us

6. Cancellations

Orders can be canceled before shipment only.
Once an order has been shipped, cancellation is not possible.

7. Contact Us

For return, refund, or cancellation requests, please contact:

Store Name: fokses.shop
Owner: Prabhat Mangal
Email: fokses317@gmail.com
Phone: 06791 222 238

Address:
Jharpokharia,
National Highway 6,
Jharpokaria, Ghiajodi,
Odisha – 757086, India